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FAQs
Frequently Asked Questions
This page will answer most questions you may have about using our site.
If you do not find the answer to your question on this page, please contact us by filling out our form.
Help Topics
Login and password questions
Q: I did not receive an activation e-mail to activate my membership.
Please click here to fill out a simple form to resend the activation e-mail.
Q: I requested a resend of my activation e-mail, but did not receive it.
There are several reasons you might not receive your confirmation e-mail:
- You entered the wrong e-mail address. If you entered the wrong e-mail address, you will need to sign-up again.
- You may have Free-Quilting.com blocked in your e-mail preferences. Checking for this varies depending on which company you use for your e-mail. Here is the way to check it on the most commonly used e-mail service providers:
- AOL - We are currently experiencing difficulties sending mail to AOL.com accounts. Please be patient as AOL assists us in resolving this issue. If you are requesting a resend of your token and do not receive it within a few minutes, please allow 24 hours before attempting another resend. Click "Mail" from the drop-down menu, then select "Mail Controls." Once the "AOL Mail Controls" window opens select "Next" to proceed. Make sure the screen name you want to "Set Mail Controls" for is selected and the "Customize Mail Controls for this Screen Name" button is selected, then click "Next." There are five options on the next screen:
- If the first option, "Allow e-mail from all AOL members, e-mail addresses and domains" is selected then it is possible your e-mail service provider is blocking and/or filtering e-mail from Free-Quilting.com (see below).
- If the second option, "Allow e-mail from all AOL members. Block e-mail from all others" is selected then change your selection to the first option or the second and third options and "Add" Free-Quilting.com in the box to the right.
- If the third option, "Allow e-mail from all AOL members and from the listed domains and e-mail address. Block e-mail from all others" is selected, look to see if Free-Quilting.com is in the list to the right. If Free-Quilting.com is not in the list, "Add" it to the list.
- If the fourth option, "Allow e-mail from the list AOL members, e-mail addresses and domains. Block e-mail from all others" is selected, look to see if Free-Quilting.com is in the list to the right. If Free-Quilting.com is not in the list, "Add" it to the list.
- If the fifth option, "Block e-mail from the listed AOL members, e-mail addresses and domains. Allow e-mail from all others" is selected, look to see if Free-Quilting.com is in the list to the right. If any e-mail address ending with Free-Quilting.com is in the list, click on the e-mail address or domain name to select it and then click remove.
- Click "Next" twice, then click "Save."
- MSN/Hotmail - Once you login to check your e-mail, click on Junk E-Mail and look for an e-mail from Free-Quilting.com. If found, select that e-mail and Hotmail should prompt you to add the sender to Safe List; select "OK."
- Yahoo - Once you login to check your e-mail, click on "Mail Options" in the top right-hand corner. Click on "Block Addresses" underneath the Management section. Check the box under "Remove Block" and see if any e-mail address ending with Free-Quilting.com is in the list. If you see one, click on the e-mail address or domain name to select it and then click "Remove Block."
- Your Internet Service Provider and/or E-mail Service Provider may be blocking and/or filtering e-mail from Free-Quilting.com. If you have checked all of the mail controls indicated above, more than likely this is the problem, please contact the company that you use for e-mail and ask them to stop blocking or filtering your e-mail.
Q: I can't remember my password!
Not a problem! At Free-Quilting.com we don't require you to remember a long, confusing password. You can access our great content by logging in using the e-mail address you used during the sign-up process.
Q: I keep logging in, but it tells me I'm not logged in and won't let me download the patterns.
This is usually due cookies not be enabled in your browser. Click here for additional help on enabling cookies.
Q: I received a cookie error when trying to log in: Your computer is preventing us from writing a cookie that is necessary for logging in to our site.
Here are some things you can try before attempting to log-in again.
- Make sure cookies are enabled. This can typically be found under privacy or security settings in your browser options.
- Make sure privacy settings are set to default level. Having this setting too high can interfere with the ability for standard cookies to be written.
- Make sure you are running anti-virus and spyware tools. Mal-ware can often intercept cookies before they can be written causing difficulties accessing sites that require a log-in.
Q: How do I enable cookies and javascript in my Web browser?
Internet Explorer - Version 6
- From the "Tools" menu, select "Internet Options." Click the "Security" tab. Move the slider control until "Medium high, Medium, Low or Accept All Cookies" is displayed. Alternatively, click the "Default" button, which will select "Medium." Scroll down to "Scripting" and make sure "Enable" is selected under "Active Scripting."
Internet Explorer - Version 5
- From the "Tools" menu, select "Internet Options." Click the "Security" tab and click "Custom Level." Scroll down to "Cookies." Make sure "Enable" is selected under "Allow Per-session cookies (not stored)." Scroll down to "Scripting" and make sure "Enable" is selected under "Active Scripting."
Netscape Navigator - Version 7
- From the "Edit" menu, select "Preferences." Click "Privacy & Security" to expand. Click "Cookies" so that it is highlighted. To enable cookies, select "Enable all cookies" checkbox. Click "Advanced" to expand. Click "Scripts & Windows" so that it is highlighted. To enable JavaScript, select the "Navigator" check box.
Netscape Navigator - Version 6
- From the "Edit" menu, select "Preferences." Click "Privacy & Security" to expand. Click "Cookies" so that it is highlighted. To enable cookies, select "Enable all cookies" checkbox. Click "Advanced" so that it is highlighted. To enable JavaScript, select the "Enable JavaScript for Navigator" check box.
AOL - Versions 7.0 and 8.0
- Click "Settings" on the toolbar and select "Preferences." Select "Internet Properties (WWW)." Click the "Security" tab and click "Custom Level". Scroll down to "Cookies." Make sure "Enable" is selected under "Allow Per-session cookies (not stored)." Scroll down to "Scripting" and make sure "Enable" is selected under "Active Scripting."
If you have verified that you have enabled cookies and/or JavaScript in your Web browser, you might try adding Free-Quilting.com as a trusted site. Here are instructions for doing this in Internet Explorer:
- In Internet Explorer, select Internet Options from the Tools menu.
- Click the Security tab, and then select the Trusted Sites zone and click on the Sites button.
- Enter the site name without "www.", Free-Quilting.com. Be sure the require server verification box is unchecked and click the Add button.
- When you are done, click on each OK button to save the new settings while closing the dialog windows.
General questions and answers about using this site
Q: What is the best way to view this Web site?
Hardware: We recommend either a Macintosh (with a PowerPC or Intel chip), or a Windows PC (with at least a Pentium II chip or equivalent). A modem with at least a 56K connection.
Software: You will get the best results if you use the most recent browser from either Apple (Safari), Mozilla (Firefox) or from Microsoft (Microsoft Internet Explorer). They are both free and available for download if they are not already on your computer. Mozilla Firefox | Microsoft Internet Explorer | Apple Safari
Using WebTV, AOL or other browsers with this site.
We have designed the Free-Quilting.com site to work with traditional computers running standard (Mozilla Firefox , Apple Safari or Microsoft Internet Explorer) Web browsers. While we welcome all crafters, however they choose to visit us, we simply do not have the resources to support all the different forms of accessing the Internet.
Quilting Information Library Questions
Q: Why can't I see the Quilting Information Library video?
 Keep in mind that some of the video files are rather large in size, some over 1 MB, and may take several minutes to load depending on your connection speed.
Also you'll need Apple's QuickTime Player to view the videos. Other players, including Windows Media Player, generally will not work. You can download the player here.
Please visit Apple's QuickTime Troubleshooting page for further assistance.
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